Dear MCB Group partners, investors and shareholders,

We are living and working in unprecedented times.

Details about COVID-19 from around the world are unfolding every hour, and our shores have not been spared. Current headlines paint a picture of a world where uncertainty and fear are the dominant themes. There is no shortage of questions surrounding COVID-19 and how it will impact us. 

First and foremost, we want you to know that the priority of the Group and all its entities remains to serve our clients, protect our staff and maintain our operations. Our teams across all businesses are here to help. In this time of crisis, we want you to know that you can count on our unflinching support. 

At local level, we have put in place many actions focused on mitigating the spread of the virus. In addition, we have deployed extensive technologies for our employees to use to communicate with you in case of need. We are confident we have business continuity plans in place to ensure we continue to meet our customer needs even in times of disruption such as this. 

We have prepared for some members of our team to be capable of working at alternate office locations or from their homes to ensure continuity of service, implemented total restrictions on business travel, limited group meetings for our team members, and enforced cleaning protocols for public spaces. We are just a phonecall or an email away; don’t hesitate to reach out if the need is felt. 

It is also important for us to stress that the Mauritian banking system more broadly and MCB specifically are strong, well-capitalised and ready to support our clients through this period. Global markets are reacting and volatility is unprecedented. We cannot predict how long this cycle will last, but history tells us that the markets will eventually stabilise and begin to recover. MCB was built with times like this in mind.

At this stage, it is impossible to predict how long it will take before we start to see less impact on people and the economy starts to recover. However, we will continue to coordinate all our efforts, adhere to best practice measures and follow the recommendations of the World Health Organization and local health authorities.

We wish to thank you for your trust and support and assure you that despite the circumstances we remain committed to providing you service of the highest possible quality at all times.