Balancing human and digital: A conversation with Vincent Chatard
In an exclusive interview for the Qorus-Avanade report titled “Balancing human and digital: Are banks losing touch with customers?” Vincent Chatard, MCB’s Chief Operating Officer, discusses the challenges and opportunities surrounding the bank’s retail banking customer experience.
With a focus on striking the right balance between human interaction and digital automation, Vincent sheds light on the bank’s efforts to deliver a satisfactory customer journey.
Read the full interview here.
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