Introduction

As Mauritius' longest standing financial institution, our aim is to help people and communities thrive today and tomorrow.

We are proud to present our 2022 Sustainability Report, which tells you more about MCB Group Limited and unpacks the actions we took during the year to deliver on the objectives of our corporate sustainability engagement, 'Success Beyond Numbers'. This commitment provides the framework to help us have a positive economic, social, environmental and cultural impact, with a focus on three pillars:

Vibrant and sustainable

Vibrant and sustainable
local and regional economies

Environmental

Our environmental and
cultural heritage

Individual and collective

Individual and collective
well-being

Our values underpin our sustainability engagement, 'Success Beyond Numbers' and guide and inspire every individual across MCB Group, helping them remember that they are part of something bigger than themselves.

Individual and collective

Integrity

Honest and trustworthy
at all times

Customer Care

Customer Care

Delivering unrivalled
service

Individual and collective

Teamwork

Working together towards
a common goal

innovation

Innovation

Proactively seeking out
new opportunities

Knowledge

Knowledge

Believing in lifelong
learning

Excellence

Excellence

Being the best
we possibly can

About this report

I am proud to present MCB Group Limited's 2022 Sustainability Report.

"Globally, we have seen greater urgency to meet environmental and social goals as businesses, governments and communities recognise that failure to act will have unprecedented consequences. Similarly, we have seen rising expectations for companies to act ethically and responsibly to retain their social licence to operate."

M G Didier Harel

Chairperson
MCB Group Ltd

Read the full statement

A short message from our Head of Communication and Corporate Sustainability, Vanessa Doger De Spéville

"At MCB Group, we are focused on infusing our sustainability agenda into the lifeblood of our organisation, into our values, and into our engagements with partners and stakeholders to make a positive impact every day in whatever we do."

Vanessa Doger De Spéville

Head of Communication and Corporate Sustainability
MCB Ltd

Read the full statement

TRACES (2021-2022)
Artist: Laurie Castel

Format: Single Work
Technique/materials: Indian ink and acrylic inks on plastic
waste collected on Mauritian beaches.

Size of work: 20 I 20 I 10 mm (Bottle tops x 4),
40 I 40 I 40 mm (big bottle top), 80 I 20 I 10 mm (2 spoons),
10 I 5 I 5 mm (cigarette butt)

 Meet the artist

A short message from our Group Chief Executive, Pierre Guy Noël

"For more than 180 years, MCB has strived to provide unwavering support to its customers and promote the development of Mauritius and the region. This commitment has remained resolute despite experiencing difficult circumstances amid unforeseen events, such as the pandemic."

Pierre Guy Noël

Group Chief Executive
MCB Group Ltd

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In conversation with our Group Chief Executive Designate, Jean Michel Ng Tseung

"MCB Group's success is measured by how well we accompany our entrepreneurs and individuals to new heights, grow our people and develop their talents, and promote and deploy sustainable finance for the good of our planet. By this measurement, I believe MCB Group delivered a strong performance."

Jean Michel Ng Tseung

Group Chief Executive Designate
MCB Group Ltd

Read the full statement

In conversation with MCB Ltd's Chief Executive Officer, Alain Law Min

"As a small island state, Mauritius is vulnerable to extreme climate events: the World Risk Report 2022 by Bundnis Entwicklung Hilft ranked Mauritius 107th on its list of 192 countries with the highest exposure to disaster risk."

Alain Law Min

Chief Executive Officer
MCB Ltd

Read the full statement

HIDE AND SEEK (2022)
Artist: Riaz Auladin

Format: Single Work
Technique/materials: Watercolour on paper.
Size of work: 46 | 85 mm

 Meet the artist

Our approach to sustainability



Our sustainability strategy

'Success Beyond Numbers', our sustainability engagement, articulates our commitment to be a responsible organisation and contribute to the economic development of the countries in which we operate.

Success Beyond Numbers

Vibrant and sustainable local and regional economies

  • Responsible finance that supports economic development
  • Promoting financial literacy
  • Serving our customers
  • Promoting local procurement

Key progress made during the year

  • Our dynamic Punch platform has reached a network of more than 1,500 entrepreneurs and 120 specialists and six institutional investors since its launch in 2021
  • MCB invested in the Katapult Mauritius Accelerator to help local and international start-ups focusing on regenerative food and agritech solutions for Africa
  • We launched our first digital and fully-automated express overdraft for an amount of up to Rs 1 million for SMEs and MMEs
  • We ran awareness campaigns on digital banking fraud detection and prevention in all retail branches
  • We reviewed our unsecured loan offering for lower-income retail customers
  • We continued to improve customers' experiences by monitoring the Net Promoter Score and Customer Satisfaction Score

Our environmental and cultural heritage

  • Responsible finance that supports environmental sustainability
  • Managing our direct environmental impacts
  • Biodiversity conservation
  • Culture

Key progress made during the year

  • We have put in place a process to deploy the Rs 5 billion credit facility for financing green energy
  • A roadmap for integrating climate-related and environmental financial risks into the Bank was submitted to the Bank of Mauritius
  • We conducted several Climate Fresk workshops with our colleagues
  • We continued our efforts to reduce our operational footprint
  • To promote the work of local artists, we included a few artworks as part of the design concept for this year's Annual and Sustainability Reports

Individual and collective well-being

  • Employee engagement
  • Talent management
  • Well-being at work
  • Employee health and safety
  • Workforce diversity and inclusion
  • Community support

Key progress made during the year

  • As part of our gender equality commitment, we launched the 'Women in Leadership' programme to provide MCB women with the skills and competencies to fulfil managerial roles and also launched the first 'Lean In Circles' for women leaders
  • Paternity and maternity leave was reviewed and we broadened the scope of paternity leave to include unmarried fathers as well
  • We continued to provide training and implement initiatives to support key areas of people development

Responsible behaviour

  • Environmental and social risk management
  • Business ethics
  • Prevention of bribery, corruption, fraud and money laundering
  • Customer privacy and information security
  • Whistleblowing
  • Tax responsibility
  • Protecting human rights
  • Fair and responsible remuneration

Key progress made during the year

  • We reviewed and published our Environmental and Social Risk (ESR) Policy, and redefined our financial threshold at USD 5 million for applying the ESR management process as per the Equator Principles
  • With the guidance of a recognised financial institution, we held internal working sessions to start developing a sustainable finance framework
  • We raised awareness about the importance of preserving confidential information relating to clients, stakeholders and business operations
Our approach to sustainability

LES MAINONYMES (2022)
Artist: Didier Dantier

Format: Single Work

Technique/materials: Sculpture/
installation/ceramics on recycling
and 'up-cycling' of damaged
fashion dummies hands and
plaster carving.

Size of work: 380 I 340 J 400 mm

 Meet the artist

Responsible behaviour

MCB Group views responsible behaviour as a fundamental condition to secure the trust of its stakeholders. We have built a strong ethical culture over the years by putting into place corporate policies and procedures and complying with rules and relevant regulations and codes of conduct. The Group's corporate values play a critical role in shaping the strategy and engaging employees to promote ethical business.

  • Environmental and social risk management
  • Integrating sustainability into our products and services
  • Business ethics
  • Prevention of bribery, corruption, fraud and money laundering
  • Customer privacy and information security
  • Whistleblowing
  • Tax responsibility
  • Protecting human rights
  • Our approach to fair and responsible remuneration
  • Actions taken by other subsidiaries
Responsible behaviour

A FROG'S JOURNEY (2021)
Artist: Coralie Mazurier

Format: Single Work
Technique/materials: Mixed media/
watercolour, acrylic and pen on paper.
Size of work: 920|660 mm

 Meet the artist

Vibrant and sustainable local and regional economies

We aim to create an environment that boosts local production and contributes to the economic and social development of the countries in which we operate. This is particularly important considering the pandemic's impact on economic stability, compounded by global challenges such as climate change. We are therefore increasing our efforts to support entrepreneurship and innovation while ensuring our products and services support economic growth and sustainable prosperity.

  • Our approach to responsible product development
  • Responsible finance that supports economic growth and development
  • Promoting financial literacy and inclusion
  • Serving our customers
  • Promoting local procurement
  • Actions taken by other subsidiaries
Vibrant and sustainable local and regional economies

Our environmental and cultural heritage

MCB Group recognises the importance of preserving Mauritius' natural capital as it supports not only the economy, people and society, but also the biodiversity, ecosystems and habitats of many species. Climate and environmental risks are increasing in frequency and intensity. As a small island, Mauritius is particularly vulnerable to these extreme events. We are therefore committed to taking a leading position in combatting climate change by ensuring our financing activities support low greenhouse gas emissions and climate-resilient infrastructure that are aligned with the national policies of Mauritius and the countries where we operate.

Our carbon footprint

MCB Ltd

15,011 tonnes CO2-eq

Total greenhouse gas emissions in 2021

Scope 1

Direct emissions from sources owned or controlled by the company

415 tonnes CO2-eq

  •  

Scope 2

Indirect emissions from the generation of purchased energy

11,155 tonnes CO2-eq

  •  

Scope 3

All other indirect emissions from the company's value chain

3,440 tonnes CO2-eq

  •  

We are conducting Climate Fresk workshops with colleagues across the business, including our leaders, to raise awareness about climate change.

Number of Workshops

9

Number of Participants

78

Hours Spent

27

March - October 2022

Our environmental and cultural heritage

SEAPHONY (2022)
Artist: Fiona Nove

Format: Single Work
Technique/materials:
Watercolour on paper.
Size of work: 46 I 85 mm

 Meet the artist

Individual and collective well-being

MCB Group Employees

3,878

Total

3,126

  • 1,565
     
    Permanent :1,520 | Fixed term : 45
  • 1,561
     
    Permanent :1,506 | Fixed term : 55

Total

302

  • 139
     
    Permanent :135 | Fixed term : 4
  • 163
     
    Permanent :161 | Fixed term : 2

Total

195

  • 153
     
    Permanent :152 | Fixed term : 1
  • 42
     
    Permanent :37 | Fixed term : 5

Total

194

  • 105
     
    Permanent :105 | Fixed term : 0
  • 89
     
    Permanent :89 | Fixed term : 0

Total

61

  • 45
     
    Permanent :45 | Fixed term : 0
  • 16
     
    Permanent :16 | Fixed term : 0
Individual and collective well-being

Workforce diversity and inclusion

The Group believes in equal opportunity for all employees

In 2013 we developed an Equal Opportunity Policy

This policy states that all employees should have the opportunity to use their talents, skills, experience, and competencies. It declares that employees should feel respected and valued regardless of their status, such as age, caste, colour, creed, ethnic origin, impairment, marital status, place of origin, political opinion, race, sex, or sexual orientation.

In 2019, we committed to increase women in management

Our objective is to have at least 40% of women at middle and senior management levels within MCB Ltd by 2026. This includes women at Business Manager, Business Leader and Business Executive levels. We set up a working group to execute this strategic priority.

In 2021, we established the Gender Equality Charter

The MCB Gender Equality Charter demonstrates its commitment to implementing and promoting gender-related practices.
Of note, we also participated in 2019 in the Gender Diversity Charter of the Africa CEO Forum Women Working for Change.

Projects funded by the MCB Forward Foundation

Individual and collective well-being

Downloads

MCB Group Sustainability 2022

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About this sustainability report

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Our approach to sustainability

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Responsible behaviour

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Vibrant and sustainable local and regional economies

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Our environmental and cultural heritage

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Individual and collective
well-being

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Additional information

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© MCB Group Ltd 2022